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Severity definitions

• Sev 1 (Critical): The solution is completely unavailable or unusable, or there is a loss of production data.
• Sev 2 (High): The solution is functioning, but use in production environments is severely reduced.
• Sev 3 (Medium): A problem that partially reduces use of the solution.
• Sev 4 (Low): A general usage question or reporting of a documentation error.

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